Book an Appointment

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.

Book an Appointment

Please call reception 01764 662275 between 8am and 6pm Monday to Friday. Due to increasing workload, the phones will be transferred to emergency mode each weekday between 12.30pm and 1.30pm

Please help us

Over 80% of our patients keep their appointments and this is greatly appreciated.   However, some patients do not attend and this wastes an appointment which could have been given to another patient. 

If you are unable to keep an appointment please inform the receptionists as soon as possible so that your appointment may be given to another patient.

To cancel your appointment:-

  • Telephone Reception

Telephone Reception on 01764 662275 between 8am and 6pm to cancel your appointment. Reception team will be unavailable between 12.30pm and 1.30pm every day to allow for staff development.

Here is a list of the different ways you can access your Clinical Team

The following guidelines may help you decide which appointment is the most appropriate. 

Appointment system

We want to help patients get the best service possible from the staff and resources we have available at the health centre. We offer a range of appointments with doctors, practice nurses and healthcare assistants.

We open at 08:00 and our surgeries run from 08:00 – 17:50 daily. Our evening appointments are on a Thursday and the last appointment is 7:15pm.

In order to ensure you get the correct appointment you may be asked for some information about the problem by the reception staff when booking. This information will be treated in the strictest confidence.

You could be offered the following:

  • A telephone appointment with a GP which may lead to a face to face appointment if deemed necessary 
  • A face to face appointment with a practice nurse
  • A telephone appointment with a practice nurse
  • A telephone appointment with the practice pharmacist to discuss a medication query
  • A face to face or telephone appointment with our Mental Health and Wellbeing nurse
  • A face to face appointment with our First Contact Physiotherapist

We try to provide appointments with your usual GP for continuity of care but this is not always possible. There is a large team at the Health Centre and you may be offered an appointment with another healthcare professional who will be able to help you.  Please book separate appointments for each member of the family attending.

Face to Face Appointments

These will be booked following a telephone call with the GP. These are 10 minute appointments.

Standard GP consultations are 10 minutes long and it is possible to deal with 1 and sometimes 2 problems in this time. If your problem is complex or you have a list, the GP may book a 20 minute (double) appointment. Double appointments may also be appropriate for gynaecological problems, emotional issues and joint injections.

If the GP is unable to deal with your problems in the 10 minutes then you may be asked to make another appointment.

Longer appointments can be arranged at your GP’s discretion.

Practice Nurse Appointments

Practice nurses run the chronic disease clinics which include diabetes, high blood pressure, heart disease, asthma and COPD.

They also deal with triage calls, ECG’s, blood pressure monitoring and cervical smears.

We have a health promotion room and encourage you to visit this. Here you can check your own blood pressure, height and weight and there is relevant and up to date health promotion literature.

Telephone appointments

These can be pre-booked with your GP or practice nurse.

Telephone appointments are suitable for:-

  • Results of investigations or blood tests
  • Management of minor illnesses
  • Medication reauthorisation
  • Urine infections
  • Emergency contraception
  • General health queries
Telephone appointments are 5 minutes.
Telephone Triage Appointments

The GPs provide a telephone triage system every morning, Monday to Friday, from 8.30am onwards for patients who request to be seen that day.  The purpose of the telephone phone back system is to ensure that your request is dealt with appropriately.  It may be that you just require advice and that an appointment at the surgery is not necessary.  If the GP feels that an appointment is required they will arrange this for you whilst you are on the telephone.

Submission of Photographs

If you are asked to send in photographs to help with a diagnosis, please note that these will become part of your clinical record. Do not email or submit any photographs without first speaking with a receptionist and planning a follow up appointment. 

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.