We have changed the way our phone system operates in the practice. Now when you phone you will be offered a series of four options.

If your call is a medical emergency – press 1. This will take your call through to a phone which will be answered as a priority by the reception staff. This option should be used for serious conditions such as breathing difficulties, collapse or chest pain.

If you wish to order a repeat prescription – press 2. This will then give you information on the best way to order your repeat prescription.

If you wish to speak to the district nurses or health visitors – press 3. This will then help you connect to their phone number directly.

If you wish to make an appointment or speak to one of the receptionists – press 4.

We hope that this will allow your call to get through to the correct person more quickly.

In addition we have changed the way we deal with requests for on the day appointments.  Now if you phone before 10am looking for an appointment that day you will be asked to supply your name and contact details.  A doctor will phone you back to see if the problem can be dealt with over the phone.  If you need to be seen, the doctor will arrange this directly with yourself.  We hope this will improve your experience of our services.